Privacy Policy

Effective Date: [Insert Date]

Secureclicks LLC ("we," "us," or "our") operates Secure-transcripts.com and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our transcription services. By accessing our website, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access the website.

1. Information We Collect

We may collect several types of information from you to provide and improve our services. This information includes:

1.1 Personal Identification Information

When you use Secure-transcripts.com or interact with our services, we may collect personal identification information, including but not limited to:

Name
Email address
Mailing address
Phone number
Payment information (such as credit card numbers, billing details)
Any content you submit through the site (e.g., transcripts, audio files)

1.2 Non-Personal Identification Information

We may collect non-personal identification information about users whenever they interact with our website. Non-personal identification information may include:

Browser type
Device type
Operating system
Internet service provider (ISP)
Referring/exit pages
Date/time stamps
Clickstream data and other technical data related to your use of the website.

2. How We Collect Information

We collect information in a variety of ways, including:

2.1 Information You Provide

You may provide us with personal information when you:

Register for an account
Submit a transcript or audio file
Make a purchase or payment
Request customer support
Subscribe to our newsletters
Participate in surveys or feedback requests

2.2 Automatic Data Collection

As you navigate through and interact with our site, we may use automatic data collection technologies such as cookies, web beacons, or tracking pixels to gather non-personal identification information. This data helps us enhance user experience and improve the functionality of our website.

3. How We Use Your Information

We use the information we collect from you for the following purposes:

To Provide Services: We use your personal information to process your transcript orders, ensure accurate transcription services, and facilitate delivery of your files.

To Process Payments: We use payment information to complete transactions and process payments securely.

To Improve Our Website: We may analyze non-personal data to understand how users interact with our site, allowing us to improve usability and functionality.

To Communicate with You: We may use your contact information to respond to your inquiries, provide customer support, and send you updates or promotional information about our services.

To Personalize Your Experience: We may use the data collected to tailor our services and website to your specific needs and preferences.

To Comply with Legal Obligations: We may disclose your information where required by law, such as to comply with legal processes, governmental requests, or applicable regulations.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:

4.1 Service Providers

We may share personal information with third-party service providers who assist us in operating the website, processing payments, or delivering services to you (such as payment processors, IT providers, and transcription tools). These third parties are contractually obligated to protect your information and only use it for the services they provide.

4.2 Legal Compliance

We may disclose your personal information if required to do so by law, in response to valid requests by public authorities (e.g., a court or a government agency), or to protect our rights or the rights of others.

4.3 Business Transfers

If Secureclicks LLC is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.

5. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:

Encryption: We use Secure Socket Layer (SSL) technology to encrypt data transmitted between your device and our website.
Access Control: Access to your personal information is restricted to authorized personnel who need that information to provide services to you.
Payment Security: All payment transactions are processed through secure payment gateways and are not stored or processed on our servers.

However, please note that no method of data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Privacy Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You may request corrections or updates to inaccurate or incomplete personal information.
Deletion: You can request that we delete your personal information, subject to certain legal obligations.
Restriction: You may request the restriction of processing your personal information in specific situations.
Objection: You can object to the processing of your personal information for marketing purposes.
Data Portability: You may request a copy of your personal information in a structured, machine-readable format.

To exercise any of these rights, please contact us using the information in the Contact Us section below. We will respond to your request in accordance with applicable law.

7. Cookies and Tracking Technologies

Secure-transcripts.com uses cookies to enhance the user experience. Cookies are small text files stored on your device by your web browser. They help us to:

Recognize you and your preferences when you return to the website.
Track website usage and activity for analytics purposes.
Store session data to keep your account information accessible during your visit.

You can manage your cookie preferences in your browser settings. If you choose to disable cookies, you may experience reduced functionality on our website.

8. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies solely to information collected by Secure-transcripts.com. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated. It is your responsibility to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of the website after the posting of any changes constitutes your acceptance of those changes.